Welcome to ScoopPaws! By using our dog waste removal services, you agree to the following Terms of
Service.

1. Services Provided

ScoopPaws offers professional pet waste removal for residential and commercial properties. Services are
available on a weekly, twice-weekly, biweekly, or one-time basis. Additional services may be offered upon
request.

2. Client Responsibilities

Clients agree to:
– Provide access to the service area on the scheduled day (e.g., unlocked gates, cleared snow, and
accessible yards).
– Ensure aggressive pets are secured during the visit. Friendly pets are welcome to be outside with us.
– Maintain the yard (e.g., grass not overgrown, minimal obstacles).
– Notify ScoopPaws of any changes (dog count, address, schedule) at least 24 hours in advance via text
(320-335-8835) or email (contact@scooppaws.com).

3. Assigned Service Day & Timing

Each customer will be assigned a weekly service day, which may change to optimize our routes.
No specific time of day is guaranteed-similar to garbage collection-to maintain efficiency and keep costs low.
Weather, traffic, and route adjustments may affect service timing, but we’ll complete your service on your
assigned day.
If you selected a notification method in your client portal when signing up, you’ll be notified when we’re on our
way.
Photos of closed gates after each cleanup will be uploaded and viewable on your client portal.

4. Waste Disposal

ScoopPaws provides on-site waste disposal by default, where waste is securely bagged and placed neatly
in/near your outdoor garbage bin or another designated location on your property.
If no bin is available or you prefer a different location, please let us know.
At this time, we do not haul pet waste off-site due to local regulations and to keep costs low.
Exceptions may be granted on a case-by-case basis, with a $3 disposal fee added per visit for off-site
removal for those who request it.

5. Equipment Sanitation

To ensure the health and safety of all clients and pets, ScoopPaws sanitizes all tools and equipment after
each property visit with a kennel-grade disinfectant. This helps prevent the spread of bacteria, viruses, and
parasites-keeping your yard safe and sanitary.

6. Billing & Payment Policy

ScoopPaws operates on a prepaid monthly billing model for all recurring services.

Monthly Payment Schedule:
– Charges are billed on the 1st of each month, based on prorated annual pricing (52 weeks ÷ 12 months).
– This creates predictable, even monthly payments regardless of the number of visits in a given month.

New Customer Billing:
– Customers starting mid-month will not be billed immediately.
– Instead, they’ll be charged on the 1st of the following month for:
– The upcoming month of service
– Any completed visits from the previous partial month

Card on File Required:
– A valid debit or credit card is required to begin service.
– Exceptions may be granted on a case-by-case basis upon request.

Late or Failed Payments:
– Services may be paused if payment is unsuccessful or significantly delayed.

7. Missed Visits & Rescheduling

– If ScoopPaws cannot access the yard due to locked gates, aggressive pets, or unsafe conditions, the visit
may be marked complete and still charged.
– Services missed due to weather, holidays, or route delays will be rescheduled promptly.
– Clients may request to skip or reschedule with at least 24 hours’ notice.

8. Health & Safety

ScoopPaws does not handle:
– Hazardous waste
– Waste from pets with contagious diseases (e.g., parvovirus)
– Dead animals or sharp/medical debris
We reserve the right to pause or refuse service if conditions are unsafe or unsanitary.

9. Cancellations & Refunds

– Clients may cancel or pause service at any time.
– Refunds are only issued for prepaid services not yet performed.
– Completed visits are non-refundable unless the service was not rendered as agreed.
– A 48-hour cancellation or pause notice is required and must be sent via email to contact@scooppaws.com.

10. Liability

ScoopPaws LLC is insured but not liable for:
– Minor property wear from foot traffic
– Missed waste due to excessive debris, snow cover, or overgrowth

11. Right to Refuse Service

We reserve the right to suspend or terminate service for:
– Repeated inaccessibility
– Unsafe or unsanitary conditions
– Failure to pay
– Breach of this agreement

12. Privacy

Your personal information is kept confidential and used solely for service and billing. We never sell or share
your data.

13. Policy Updates

ScoopPaws LLC may update these Terms of Service at any time. Major updates will be communicated via
email or posted on our Facebook page ScoopPaws.

Contact Us
320-335-8835
contact@scooppaws.com
We’re always happy to help!